Community Alert - Analog Phone Outage
Posted: Thursday, May 16th, 2019, 7:54 am PDT

5/16/19, 7:25pm, Update from University IT:

The service disruption experienced by 10% of telephone users is now resolved.  This includes disruption to phones services at student dorms and some telephones, elevator lines, fax, point of sale lines, and alarm circuits.

If you feel you are still experiencing an issue, please contact us via helpsu.stanford.edu or 650-725-HELP.

We apologize for the inconvenience that this outage caused.

 

5/16/19, 1:12pm, Update from University IT:

Stanford is currently experiencing a service disruption with 10% of its telephone infrastructure. This impacts phones services at student dorms and some telephones, elevator lines, fax, point of sale lines, and alarm circuits. If you do not receive a dial tone when attempting to use a phone or fax line, it is affected by the service disruption and you cannot use it to place or receive calls/faxes. Affected phones and circuits are found in locations throughout the university. 

If you are impacted by this outage and you need to place an emergency call (e.g., 911) you should use a cell phone or a blue tower phone. 

 

--Original Message--

Late yesterday afternoon, there was a phone outage that impacted 5,700 analog phone lines on campus. The areas impacted surround Jenkins, Bonair Siding and Stanford Healthcare Center. This outage does not impact VoIP telephones. There is currently no estimated time of repair, however, University IT is currently working on resolving the issue. If you are in one of the impacted areas and need to dial 911, please use a cell phone.